Canberra Tourism Employment Plan

23 October, 2015

Australia's Minister for Tourism Richard Colbeck and ACT Chief Minister Andrew Barr today released the Canberra Tourism Employment Plan (TEP) and Canberra Service Champions training course.

Both initiatives were developed to address labour supply and skill development issues in one of the region's most important industries.

Senator Colbeck said it was critical operators had access to the right people and skills to satisfy growing demand from domestic and international travellers.

"Tourism is one of Australia's strengths, worth $113 billion a year and employing nearly a million people. Yet there are 38,000 unfilled tourism job vacancies across Australia," Senator Colbeck said.

"That is forecast to grow to 123,000 by 2020 unless we intervene with initiatives like this."

Practical measures outlined in the TEP include management training for chefs and kitchen supervisors, better marketing of apprenticeship opportunities and improvements to public transport for hospitality and shift workers.

Canberra Service Champions will provide accessible, locally targeted training to improve the confidence and customer service skills of hospitality workers.

The first 500 course registrations will be fully funded for eligible employees.

Chief Minister Barr said both the TEP and the Services Champions training course would help the Canberra industry grow by addressing specific industry needs.

"Tourism and hospitality is one of Canberra's largest private sector employers, providing jobs for 14,700 Canberrans and contributing $1.62 billion to the ACT economy," Mr Barr said.

The Canberra TEP and Service Champions project were developed over a nine-month period in collaboration with the tourism industry.

Implementation will be led by three industry working groups focusing on labour supply, skills development, and public transport.

The Tourism Employment Plan program is a partnership between the Australian and state and territory governments under the Tourism 2020 strategy, to increase overnight tourism spending nationally to between $115 billion and $140 billion by 2020.

Further information about the program and other Tourism 2020 labour initiatives is available at Further information about the Canberra Service Champions course visit

Media contacts:

Minister Colbeck's office - 0438 387 436

Chief Minister's office - 0408 829 618

231015 Colbeck & Barr - Canberra Tourism Employment Plan
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